If you’re under insurance coverage please see the insurance section for our cancellation policy.
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Cancellation & No Show Policy
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, we are unable to fill the vacancy. Therefore, causing substantial financial impact to the business, Electrologist, and Aesthetician; and does not allow another client to come in that has been waiting. We appreciate all of our clients and look forward to your scheduled appointments!
Our booking services will provide an email at the time of an appointment reservation, a second email 24 hours before appointment and a text reminder 60 minutes before appointment. You can change the times your receive reminders to accommodate how much time you need to align with our cancellation policies and time scheduled.
If using a gift certificate for payment, cancellation policies follow and amounts will be deducted off of the value of the gift certificate for applicable fees.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored.
Appointments More Than 90 Minutes:
- If you cancel or reschedule 96 hours or more before your appointment there is NO CHARGE.
- If you cancel 48-96 hours before your scheduled appointment there is a 50% CHARGE of your service total.
- If you cancel less than 48 hours before your appointment, no show or have to reschedule there is a 100% CHARGE of your service total.
Appointments 60- 90 Minutes:
- If you cancel or reschedule 72 hours or more before your appointment there is NO CHARGE.
- If you cancel 24-72 hours before your scheduled appointment there is a 50% CHARGE of your service total.
- If you cancel less than 24 hours before your appointment, no show or have to reschedule there is a 100% CHARGE of your service total.
Appointments Under 60 Minutes:
- If you cancel or reschedule 48 hours or more before your appointment there is NO CHARGE.
- If you cancel 24-48 hours before your scheduled appointment there is a 50% CHARGE of your service total.
- If you cancel less than 24 hours before your appointment, no show or have to reschedule there is a 100% CHARGE of your service total.
Multiple Late Cancellations or No Shows
- If there are multiple late cancellations we will require a non-refundable deposit to continue to schedule appointments.
- If you are on reoccurring appointments with multiple cancellations you will be changed to one appointment at a time.
This policy was created to better serve ALL of our clients in a timely manner! Thank you for your understanding and cooperation.
